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The queue, QR check-in and the waiting room screen

One queue, three ways into it: the counter puts somebody in it, a patient scans the QR at the door, or an appointment arrives. Everything downstream — the consultation, the pharmacy, the payment desk — reads the same list.

The queue board. Who is waiting, what step they are at, and how long they have been there. It refreshes by itself.
The queue board. Who is waiting, what step they are at, and how long they have been there. It refreshes by itself.

The steps a patient moves through

StepWho moves them on
WaitingThe counter, when they arrive
With the nurseThe nurse, after vitals
With the doctorThe doctor, on finishing the consultation
At the pharmacyThe pharmacist, when the medicine is handed over
At the counterThe counter, when the bill is paid
The pharmacist moves the patient out of the pharmacy step, not the counter. The only person who knows the medicine has been collected is the person who handed it over.

When a queue slip is dropped

Every row has Print the slip again. It prints the same number on a fresh slip, marked as a reprint — the patient keeps their place. Issuing them a new number would put them at the back of a queue they have already waited in.

QR check-in

The check-in board. Patients who scanned the door QR, waiting to be accepted. Klinira suggests possible matches and never picks one for you.
The check-in board. Patients who scanned the door QR, waiting to be accepted. Klinira suggests possible matches and never picks one for you.
  1. 1The patient scans the QR at the door and enters their name and telephone.
  2. 2Their arrival appears on this board. No queue number has been issued yet.
  3. 3The counter checks the suggested match — or searches, if none is right — and accepts.
  4. 4The number is issued then, and the patient sees their position on their phone.
A sign on a wall can be scanned by anybody walking past it. That is why a scan does not mint a queue number by itself: one bored teenager outside a clinic in a shopping centre would otherwise create forty numbers nobody is sitting behind.

Calling a patient in from the car

When a patient who checked in by QR is two ahead in the queue, Klinira sends a WhatsApp message from the clinic's own number. That is how a patient with a small child, or a cough nobody wants to sit beside, waits in the car instead of the waiting room.

  • If they have no smartphone, no WhatsApp, or a flat battery, the counter calls the number the way it always has.
  • If the internet is down, the position on the patient's phone stops updating — so the page tells them to come to the counter rather than showing a number that might be stale.

The waiting room screen

The waiting room display. The number being called and nothing else. No patient names — a waiting room is a public place.
The waiting room display. The number being called and nothing else. No patient names — a waiting room is a public place.
  • Any Windows PC with an HDMI cable to a television will run it.
  • It reads from the clinic's own server, so it keeps running when the internet is down. A queue screen that goes blank during an outage is exactly when patients notice something is wrong.
  • It only ever reads. Nothing on that machine can change a record.

Related pagesAppointments and online bookingThe consultationThe Today screen

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