Terms of service

Who you are contracting with

Klinira is operated by Baloot MY Digital Agency, registration number NS0322595-U, of Lot 8115, Tingkat Bawah, Bandar Satelit Islam Pasir Tumboh, 16150 Kota Bharu, Kelantan, Malaysia. In these terms "we", "us" and "Klinira" mean that business. Written notice to us may be sent to hello@klinira.my or to that address.

Two things are being sold, and they are separate

The Software is installed on your own computers and works without us. Cloud Services are an ongoing service we provide. They are sold separately, paid separately and ended separately, and that single distinction governs most of what follows.

The licence you get

We grant your clinic a non-exclusive, non-transferable licence to install and use the Software to run your own clinic's business at the licensed premises. Each premises needs its own licence, and branches cannot share one register.

A perpetual licence does not expire. It keeps working even when the Service Period ends or this agreement is terminated. What stops in that case is Cloud Services, software updates and support, and nothing else.

• Do not reverse engineer or decompile the Software
• Do not distribute, rent, sublicense or resell it
• Do not share one licence between separate businesses or separate branches
• Do not remove ownership notices from it

Going past a workstation or user limit prevents you adding new ones. It never shuts down the workstations and users already working, and it never does anything during clinic hours.

Trial, payment and renewal

The trial is 14 days with every feature and no card. After it ends, or after a payment fails, there are 7 days of grace at full function, and then the system moves to read-only.

In read-only you can view, print and export everything. You cannot register new patients, write clinical notes, dispense medicine or generate bills.

We take card payments, which recur, and FPX, which does not. FPX cannot process a recurring payment at all, so an annual plan or a perpetual licence paid by FPX is a single transaction and we send a renewal invoice before the date. Card subscriptions renew automatically unless cancelled before the renewal date, and a cancellation takes effect at the end of the period already paid for. A perpetual licence may also be paid by direct bank transfer against an invoice, which is how most clinics prefer to move an amount that size.

Payments are not refundable once made, on any plan. The trial is where that decision belongs, and it is long enough and complete enough to make it. The exception is a charge we should not have made, such as a duplicate or a charge after cancellation, which we return in full. See the refund policy.

We give at least 60 days written notice before any price increase, and you may end the agreement before the new price takes effect. If an amount is overdue we may suspend Cloud Services after 14 days written notice. We will not suspend your access to your own patient data, and export keeps working in full.

Your data, and the export right that is never gated

Patient Data is entirely yours. We claim no rights over it, we do not sell it, we do not use it to train anything, and we do not disclose it except where the law compels us.

You can export all of it at any time, in every licence state: during the trial, after the trial has expired, while the subscription is active, after it has lapsed, in read-only, and after termination.

This is not a courtesy. Your clinic has a statutory duty to maintain patient medical records under Act 586 and the Private Healthcare Facilities and Services (Medical Record and Information) Regulations 2012, and we will not put you in breach of it over a payment. We lock features, never data.

• The full database
• Patients, clinical records and financial transactions in CSV
• Statutory registers in PDF
• One patient's complete record as a PDF, to hand to another provider at that patient's request

Version 1 takes no cloud copy of your database, so after termination there is none of it for us to keep or delete. If a later release adds one, we keep it for 90 days and then delete it, with written notice before we do. The copy on your own computers is untouched throughout and stays yours.

The recovery key, and what it costs you

You hold the recovery key in full. We hold no part of it.

We cannot decrypt your backups. Not because we promise not to, but because we cannot.

The consequence is stated with the same clarity. If you lose the recovery key, your encrypted backups cannot be recovered by anyone, including us. That is the result of an encryption design chosen deliberately for your confidentiality, not a shortcoming in the service.

The key is printed on two sheets during installation, one kept at the clinic and one kept outside the building, and it can be reprinted at any time from a running installation. You acknowledge all of this in writing on installation day, including where both copies are kept.

What the clinic is responsible for

• Providing suitable computers, a network and an internet connection
• Designating one computer as the server and keeping it on during clinic hours
• Managing user accounts, and deactivating staff who leave immediately
• Keeping the recovery key safe
• The accuracy of everything entered into the system
• Complying with every law that applies to a clinic, including Act 586, the Poisons Act 1952 and the PDPA
• Obtaining the patient consents required to collect and process health data
• Keeping a backup of your own, in addition to the ones the system makes

Support, and its limits

Response targets, channels and monthly allowances are published on the support page and form part of these terms. A target is how quickly a person replies to you. It is not a promise that the problem is solved within that time.

Support does not cover your hardware, your network, your internet line, Windows, your antivirus, other software on the same computers, third-party accounts and portals, or accounting, tax, medical and legal advice. It also does not cover recovering data after both printed copies of a recovery key have been lost, because that recovery is not possible for anyone.

Availability, backup and recovery

The Software runs on your hardware, so its availability depends first on your hardware. It is designed to run up to 30 days without internet. After 30 days with no licence validation it moves to read-only until it is reconnected.

Cloud Services are provided on a reasonable-efforts basis and we do not guarantee 100% availability. Their absence does not stop the clinic operating, which is the point of the whole design. Updates are staged and are never applied during an active clinical session.

The system writes one dated backup file each day to each destination you choose, and the changes since, hourly, through the day. A destination is any folder you name: a second clinic computer, an external drive, your network storage, or a folder in your own Google Drive, OneDrive or Dropbox. Version 1 uploads nothing to Cloud Services. We do not guarantee that every backup succeeds, so the system shows the time of the last successful one where you can see it at any moment, and it runs a restore test on itself every 90 days.

In version 1 your own destinations are the only backup there is, which is why naming at least two of them is part of installation. If a later release adds a cloud copy it runs alongside yours and never instead of them.

Compliance stays with the clinic

Klinira helps you meet certain obligations. Responsibility for meeting them remains entirely yours. The system assists, it does not certify, and it never stands between your clinic and a regulator.

We do not submit claims to TPAs. Version 1 does not produce e-Invoices at all, by API or as a file. We do not submit KKM e-Notifications. We do not file tax returns.

Klinira is record-keeping and practice management software. It is not a medical device and it makes no diagnostic claim. Clinical alerts, including allergy and drug interaction checks, are not exhaustive and do not replace clinical judgement. Clinical decisions remain those of the registered practitioner treating the patient.

The reference data shipped with the product, including medicine classifications, diagnosis lists and interaction pairs, is compiled from published sources and each entry shows the source it came from. It is provided as a starting point. Your clinic checks it against its own practice before relying on it.

Nothing in the software, the documentation, this website or any message from us is legal, tax, accounting or medical advice. We build software, and we are not your adviser in any of those fields. Where a decision carries legal or tax consequences, take it with an adviser of your own.

When the law changes we will make reasonable efforts to update the software, without committing to a particular timeframe.

Intellectual property

The Software, including all code, design and documentation, remains ours. You receive a licence, not ownership. Patient Data and everything else your clinic enters remains yours. We may use feedback and suggestions to improve the product without obligation or payment.

Limitation of liability

This section limits the amount of money that can be claimed from us. It does not remove your right to bring a claim, it does not shorten the time you have to bring one, and it does not leave you without a remedy in any situation.

Our total liability for every claim arising in any 12-month period is capped at whichever is higher: all amounts you paid us in the 12 months before the event, or RM 5,000. The second figure exists on purpose. Without it, a perpetual licensee who paid once years ago would have a cap close to zero, and a cap close to zero is an absolute restriction wearing different clothes.

Loss of profit, loss of business, loss of anticipated savings and loss of data are not excluded from this agreement. They sit under the cap above, like every other kind of loss. That is deliberate, and it is where these terms depart from the standard international software clause: under Malaysian law a clause that excludes the very category of loss a customer has actually suffered can be struck down entirely, and a limit that leaves a real remedy is worth more to both of us than an exclusion that does not survive.

We are not responsible for loss to the extent it was caused by something outside our control that we did not cause, such as your hardware, your electricity, your internet line, Windows, a bank or a government portal. Nor are we responsible for loss caused by a clinic not doing what this agreement puts on it, including keeping the recovery key, keeping the server computer on, and the accuracy of what its staff entered.

Nothing in this section limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, for anything that cannot lawfully be limited under Malaysian law, or your export right, which no dispute of any kind suspends.

We do not shorten the time you have to bring a claim. The Limitation Act 1953 applies in full. The clause many software agreements carry, requiring a claim within twelve months, is not here and is not coming.

You accept that the Software is a support tool, and that patient care, the accuracy of medical records and compliance with the law remain your clinic's professional responsibility. Prices are set on that basis, and a higher cap can be agreed separately before purchase. If a court finds any paragraph of this section invalid, the rest of it continues to apply and the cap stands on its own.

Ending it

You may end it at any time, effective at the end of the current paid period. We may end it on 30 days written notice for an amount more than 30 days overdue, for a material breach not corrected within 30 days of notice, or for use of the Software for an unlawful purpose.

On termination the Software moves to read-only. The export right above remains in full. Cloud backups are kept 90 days and then deleted with notice. Ending the Service Period does not end a perpetual licence: those clinics keep running offline with no time limit, and only Cloud Services, updates and support stop.

If we stop operating

The Software and the database sit on your machines, so the clinic keeps working either way. Four things are committed here rather than left to goodwill.

• 90 days notice before Cloud Services end
• During that period, one action that downloads every backup we hold for you
• A final update that removes licence validation entirely, switches off the cloud destination, and leaves the system running locally with nothing for you to do
• The open recovery tool, published since launch, keeps reading your backup files permanently

Changes, law and contact

We may amend these terms on 30 days written notice. For a material change that is not in your favour, you may terminate without penalty before it takes effect.

Malaysian law governs this agreement and the Malaysian courts have jurisdiction. These terms together with the privacy policy form the whole agreement. If any provision is invalid the rest stands. Both sides are excused from delay caused by events outside reasonable control. Write to hello@klinira.my.

This page was last updated on 1 September 2026.