The questions that decide it

Nothing, for most of the clinic. Registration, the queue, consultation notes, viewing records, printing and appointments all continue as normal, because they run on your clinic's own server. Dispensing and billing pause only if a workstation cannot reach that server — stock levels and gapless invoice and register numbers must be allocated in one place.

Local backups run hourly and encrypted cloud backups run daily. You install on a replacement machine, enter your clinic code and your half of the recovery key, and restore — usually under thirty minutes. Klinira also runs a restore test on itself every ninety days, so you learn that backups work before you need them.

On an encrypted database on a computer in your clinic. Backups are encrypted before they leave the building and the recovery key is split — you hold one share, we hold the other, and neither party can decrypt a backup alone. We do not claim we cannot see your data, because we hold a share; we can say that we cannot use it without you.

It stays on your computer and you can export all of it. Export works in every licence state — trial, active, expired, read-only, locked. Your clinic has a statutory duty to keep patient records, so we lock features and never lock data. That is enforced by a test in our build, not by a promise on a website.

Yes, always, in every licence state, in open formats — CSV for tables and PDF for documents.

About two hours for a three-computer clinic, and no, you do not need to close. Most clinics install after the last patient or on a half day. Importing data from an old system adds time depending on how clean that data is.

Patient demographics, allergies and current medications import readily from most systems. Historical clinical notes import as attached documents rather than as structured notes, because reconstructing another system's structure usually invents detail that was not there.

Usually not. Any Windows 10 or 11 PC from the last few years is enough, and the server PC only needs to stay switched on during clinic hours. If you would rather not choose the hardware yourself, we can supply a small clinic server box.

Up to eight on the subscription plans, and there is no per-doctor or per-user charge that climbs as you hire.

One licence per premises. This is not a pricing tactic: the Prescription Book and psychotropic register must be kept at the premises where the medicine was supplied, so they cannot lawfully be merged into one register across branches.

No, and no other vendor in Malaysia does either — TPAs do not open their systems to third-party software. What Klinira does is the part nobody covers: telling you what is unpaid, what was short-paid, and when a query deadline is about to close.

Not in this version. We generate a MyInvois batch file that you upload in one action, instead of keying up to 55 fields per invoice. Direct API submission will be reconsidered as full enforcement approaches.

The trial is 14 days with no card required, which is the point at which you should decide. After that, subscriptions can be cancelled and your data exports in full.

Yes, and at no extra cost — one session per role during installation: counter, doctor, dispensing and owner. Printed quick reference cards for each role, and the support guides are public and need no login.

Monday to Saturday during clinic hours, by WhatsApp, phone and email. We would rather publish honest hours than claim 24/7 and answer at noon the next day.