Your data, and what happens if we disappear
The Klinira database sits on a computer in your clinic, encrypted, and the export function works in every licence state — trial, active, expired, read-only or locked — because a clinic has a statutory duty to keep patient records and no vendor should be able to interfere with that.
Backup and restore
Restore test passed| Task | Last run | Result |
|---|---|---|
| Local backupHourly, on the clinic server | 09/08 15:00 | Complete |
| Encrypted cloud backupEncrypted here before upload · key split, you hold one share | 09/08 02:15 | Complete |
| Restore testRuns every 90 days, automatically | 21/07 | Restored and verified |
| Data exportCSV and PDF, open formats | — | Available in every licence state |
Encrypted where it sits
The database file is encrypted on disk. A stolen clinic PC is a stolen PC, not a data breach. Access inside the clinic is by named user account with a role, never a shared login, because an audit trail that says “reception” tells you nothing.
Backups you hold the key to
Cloud backups are encrypted at your clinic before they leave the building, so they are already unreadable in transit and at rest. The recovery key is split in two: you hold one share, we hold the other. Restoring needs both.
Restore is tested, not assumed
Klinira runs a restore test on itself every ninety days and tells you the result. A backup that has never been restored is a belief, not a backup, and clinics almost always find this out at the worst possible moment.
If we went out of business
Your clinic opens the next morning unchanged, because the software and the database are on your machine, not ours. Perpetual licence holders keep full offline operation permanently; only cloud backup and updates stop. Export works regardless.
Common questions
What format is the export?
Open formats — CSV for tabular data and PDF for documents — so another system or a person can read it without us.
Can I put the database on a shared network folder?
No, and Klinira will not let you. SQLite locking over SMB is unreliable and it corrupts databases. This is the most common way this class of software fails, so we removed the option entirely.
Watch it survive an outage
Leave your details and we will show you the clinic running with the network cable pulled out — registering patients, writing notes, printing labels.